Integrate Oracle Digital Assistant (ODA) into APEX: A Step-by-Step Guide

Artificial intelligence is transforming the way companies interact with their customers and employees. Oracle Digital Assistant (ODA) is a platform that allows the creation of intelligent digital assistants capable of understanding natural language, automating tasks, and connecting with various business applications. In this article, we will clearly and thoroughly explain how ODA is integrated, its key features, and the benefits it offers to enhance user experience.

Fig. 1 Description of build digital assistant

  1. What is Oracle Digital Assistant (ODA)?

Oracle Digital Assistant is a cloud-based solution that uses artificial intelligence to create conversational assistants capable of interacting with users in natural language. These assistants can be integrated with Oracle business applications such as Oracle Cloud ERP, HCM, SCM, and CX, as well as with external systems, enabling process automation and improved customer service [1].

 

  1. Main Features of ODA
  • Advanced NLP: Understands natural language and improves over time through machine learning.
  • Multiplatform: Available on web, mobile apps, Slack, Microsoft Teams, WhatsApp, and more..
  • Integration with Oracle and third parties: Connects with Oracle Cloud Apps, Salesforce, SAP, and others.
  • No-Code/Low-Code Tools: Enables the creation of conversational flows without advanced programming skills.
  • Analytics and continuous improvement: Provides metrics to optimize interactions.

 

  1. Why Integrate Oracle Digital Assistant?

Integrating ODA into organizational systems offers multiple advantages:

  • Automation: Handles repetitive tasks, freeing up employees for more strategic work.
  • 24/7 Customer Support: Delivers personalized support across multiple channels, such as websites, mobile apps, Slack, and Microsoft Teams.
  • Enhanced User Experience: With its ability to understand context and natural language, ODA delivers accurate and relevant responses.
  • Cost Reduction: Automating frequent inquiries and tasks reduces the cost of customer support operations.

 

Additionally, ODA provides real-time access to critical business data, facilitating informed and agile decision-making. For example, ODA can offer instant updates on order status, delivery timelines, or project milestones and even suggest actions based on task analysis, boosting productivity and improving operational management [2].

 

  1. Use Cases for ODA
  1. Customer Service Automation
  • Responds to frequently asked questions (FAQs).
  • Tracks orders.
  • Solves basic technical issues.
  1. Internal Business Support
  • HR assistance (payroll inquiries, vacation requests).
  • IT management (equipment requests, incident reports).
  1. Sales and marketing
  • Product recommendations.
  • Lead qualification.
  • Appointment scheduling.
  1. Banking and finance
  • Balance and transaction inquiries.
  • Fraud detection and account assistance
  • Automated financial education.

 

  1. How to Integrate Oracle Digital Assistant

ODA supports a variety of integration options to connect with systems and communication channels, improving user experience, helping automate workflows and securely connect critical business processes [3].

  1. Web and Mobile App Integration
  • Using REST APIs to connect the chatbot with customer or employee portals.
  • SDKs for embedding in native Android/iOS apps.
  1. Connection with Messaging Platforms
  • Slack, Microsoft Teams, Facebook Messenger, WhatsApp.
  • Configuration via webhooks and official connectors.
  1. Integration with ERP/CRM Systems (Oracle, Salesforce, SAP)
  • Use of Oracle Integration Cloud (OIC) adapters.
  • Connection via APIs to extract/update real-time data.
  1. Voice Integration (IVR, Call Centers)
  • Integration with voice solutions like Oracle CX Service.
  • Use of technologies such as Speech-to-Text (STT) and Text-to-Speech (TTS).

 

  1. Integrating ODA with Oracle APEX

Integrating Oracle Digital Assistant (ODA) into Oracle Application Express (APEX) allows users to interact with a chatbot directly within the APEX application. Here's a step-by-step guide to carry out this integration [4].

 

  1. Create a Channel in ODA
  1. Go to the ODA menu.
  2. Navigate to 'Channels'.
  3. Click the 'Add Channel' button.
  4. Fill out the form to create the channel.
  5. Save the ‘channelId’ for later use.

 

  1. Obtain the Right Library
  1. Download and extract the Native Client SDK.
  2. Locate the ‘web-sdk.js’ file that will be used for the integration.

 

  1. Configuration File (settings.js)
  1. Create a file named ‘settings.js’ and add the following code:

d) Include ODA in Your APEX Page

  1. Upload web-sdk.js and settings.js as static files in APEX:
  • Go to "Application Builder".
  • Select your application.
  • Go to "Shared Components" > "Files" > "Static Application Files".
  • Click "Create" and upload your files. (‘web-sdk.js’ and  ‘settings.js’)

        2. Include the files in your APEX page with the following code:

  1. Run the Application
  1. Save all changes and run the application.
  2. You should see the ODA widget icon in your APEX application, ready for interaction.

  1. Key Benefits of ODA Integration in APEX:

The integration of Oracle Digital Assistant offers tangible benefits for both:

  • Improved Customer Engagement and Operational Efficiency: ODA provides a conversational interface that allows for 24/7 customer support, automating routine inquiries and tasks. Leading to improved customer satisfaction and allowing support teams to focus on more complex issues, increasing overall operational efficiency.
  • Cost Savings and Valuable Insights:Lower support costs and valuable analytics that inform strategic decisions [5].

 

  1. Conclusion

Oracle Digital Assistant is a robust and flexible AI-driven platform that facilitates the creation and integration of smart digital assistants in business environments. With the ability to understand natural language, its seamless system integration, and cross-platform functionality, ODA is a valuable tool for transforming how organizations interact with both customers and internal users.

 

References

 

[1] Oracle Digital Assistant. (2025, abril 15). Oracle Help Center. https://docs.oracle.com/en/cloud/paas/digital-assistant/ 

[2] Build your digital assistant. (s/f). https://docs.oracle.com/es-ww/iaas/digital-assistant/doc/build-your-digital-assistant1.html 

[3] Oracle Digital Assistant Integration Guide. (s/f). Oracle.com. https://docs.oracle.com/en/industries/financial-services/flexcube-investor-servicing/14.7.6.0.0/odais/oracle-digital-assistant-integration-guide.pdf 

[4] Simic, P. (2023, 24 octubre). Oracle APEX - ODA integration #JoelKallmanDay. Rittman Mead. https://www.rittmanmead.com/blog/2023/10/oracle-apex-oracle-digital-assistance-integration/ 

[5] Teixeira, D. M. (n.d.). Tech Exchange: Integrate ODA with Oracle APEX. https://blogs.oracle.com/digitalassistant/post/tech-exchange-integrate-oda-with-oracle-apex


 

Jun 13, 2025.

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